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Information Systems Development

Quality Attributes in Telemedicine Systems

The objective of this research is to identify and understand the essential quality attributes that enhance the outcomes of telemedicine video conferencing encounters.  We develop a comprehensive model of quality attributes for telemedicine video conferencing systems identified by both the providers and patients who utilize telemedicine for care delivery. The model contains four quality attribute groups: Technology, Information, Service, and Use.  35 quality attributes are identified and described as important to a successful telemedicine encounter.  Measures of effectiveness for telemedicine systems rely on identified requirements for system quality.  Both researchers and practitioners can make use of the model to understand, design, improve, and evaluate telemedicine video conferencing systems.

Journal Publications

  1. C. LeRouge, A. Hevner, and R. Collins, “It’s More than Just Use: Investigating Telemedicine Use Quality,” to appear in Decision Support Systems, Special Issue on Decision Support in Medicine, 2006. (Available in Articles In Press at http://www.sciencedirect.com/science/journal/01679236 )
  2. C. LeRouge, M. Garfield, A. Hevner, and R. Collins, “Provider Perspectives of Telemedicine Encounter Quality,” International Journal of Healthcare Technology and Management, Vol. 6, Nos. 4/5/6, 2005, pp. 397-419. (Available at http://inderscience.metapress.com/link.asp?id=qaxp4a6n3rwq87e7  )

Refereed Conference Publications

  1. C. LeRouge and A. Hevner, “It’s More than Just Use: An Investigation of Telemedicine Use Quality,” Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS38), Hawaii, January 2005. ( Available at http://doi.ieeecomputersociety.org/10.1109/HICSS.2005.363 )
  2. C. LeRouge, M. Garfield, A. Hevner, and R. Collins, “Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality,” Proceedings of the Tenth America’s Conference on Information Systems, New York City, August 2004, pp. 283-294.
  3. C. LeRouge, A. Hevner, R. Collins, and D. Law, “Social and Technical Quality Attributes in a Telemedicine Encounter: Contrasting Perspectives”, Proceedings of the American Telemedicine Association 2004, Ninth Annual Meeting and Exposition, Tampa, May 2004.
  4. C. LeRouge, A. Hevner, R. Collins, M. Garfield, and D. Law, “Telemedicine Encounter Quality: Comparing Patient and Provider Perspectives of a Socio-Technical System,” Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS37), Hawaii, January 2004.
  5. C. LeRouge, M. Garfield, and A. Hevner, “Quality Attributes in Telemedicine Video Conferencing,” Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS35), Hawaii, January 2002. (Available at http://doi.ieeecomputersociety.org/10.1109/HICSS.2002.994132 )