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Pearls of Wisdom:
There is nothing more difficult to plan, more doubtful of success, more dangerous to manage than the creation of a new order of things (Niccolo Machiavelli 1781).
The significant problems we face in life cannot be solved at the level of thinking at which we created them (Albert Einstein).
An approximate answer to the right question is worth a good deal more than an exact answer to an approximate question (J. W. Tukey).
Theory without practice is sterile; practice without theory is blind (Kurt Lewin 1946).
He who loves practice without theory is like the sailor who boards ship without a rudder and compass and never knows where he may cast (Leonardo da Vinci).
What ain't worth studying ain't worth studying well (Anonymous).
Researchers use statistics as a drunken man uses lamp-posts - for support rather than for illumination (Carver 1978).
Doubt is not a pleasant state, but certainty is a ridicolous one (Voltaire).
Research Interests:
  1. I'm most recognized for my research on the adoption and diffusion of technological innovations. More specifically, my research focuses on the post-adoptive human processes such as user continuance, assimilation, and resistance. Why do I study this area? Because technically sophisticated systems, such as ERP and e-procurement systems, are useless if they are not used adequately and appropriately by the very users who are expected to benefit from their use. It is sad that after forty years of system development and the design of numerous systems development tools and methodologies, IT systems in organizations still fail because of inattention to people-related issues such as user resistance, lack of user assimilation, and so forth. Because systems are designed by people and for people, and because systems embed human expectations, norms, and agendas, they cannot be isolated from their human dimension. My 2001 MIS Quarterly paper on IT continuance is widely viewed as one of the seminal contributions to research in this area.

  2. As a researcher for USF's Center for Research on Healthcare Systems and Policies (CRHSP), I have also been involved in healthcare informatics research, working with state and county governments, regional hospitals, and community-based organizations to study a wide-range of healthcare IT projects, such as the business value of healthcare IT investments, physician resistance toward new IT, and a healthcare information exchange as a collaborative tool to support the medical needs of Florida's special needs populations during emergencies such as hurricane evacuations.

  3. Recently, I started exploring online social networks and inter-firm virtual relationships as a way of building learning, social support, and other social outcomes. I expect this research to eventually extend to new forms of online media, such as MySpace, YouTube, and Second Life, but I haven't yet published anything in this area yet.

Journal Publications:

  1. Karimi, J., Somers, T., and Bhattacherjee, A., “A Theoretical and Empirical Analysis of the Role of ERP Implementation in Enabling Digital Options,” International Journal of Electronic Commerce, Accepted - In Press, 2008.

  2. Lin, C. P. and Bhattacherjee, A., “Individual Usage of Interactive Information Technologies: The Role of Network Externalities,” International Journal of Electronic Commerce, Accepted - In Press, 2008.

  3. Kayhan, V., McCart, J., and Bhattacherjee, A., “An Empirical Study of Cross-Listing in Simultaneous Online Auctions,” Journal of Computer Information Systems, Accepted - In Press, 2008.

  4. Bhattacherjee, A., Perols, J., and Sanford, C., “Information Technology Continuance: A Theoretical Extension and Empirical Test,” Journal of Computer Information Systems, Accepted - In Press, Fall 2008.

  5. Bhattacherjee, A. and Hikmet, N., “Physicians’ Resistance toward Healthcare Information Technology: A Theoretical Model and Empirical Test,” European Journal of Information Systems, Accepted - In Press.

  6. Lin, C. P. and Bhattacherjee, A., “Extending Technology Usage Models to Interactive Hedonic Technologies: A Theoretical Model and Empirical Test,” Information Systems Journal, Accepted - In Press.

  7. Nagy, D., Yassin, A., and Bhattacherjee, A., “Organizational Adoption of Open Source Software: Barriers and Remedies,” Communications of the ACM, Accepted - In Press.

  8. McCart, J., Kayhan, V., and Bhattacherjee, A., “Cross-Bidding in Simultaneous Online Auctions: Bidder Characteristics and Outcomes,” Communications of the ACM, Accepted - In Press.

  9. Lin, C. P. and Bhattacherjee, A., “Learning Online Social Support: An Investigation of Network Information Technology based on UTAUT,” Cyber Psychology & Behavior, Accepted - In Press.

  10. Premkumar, G. and Bhattacherjee, A., “Explaining Information Systems Usage: A Test of Competing Models,” Omega (36:1), February 2008, 64-75.

  11. Bhattacherjee, A. and Hikmet, N., “Reconceptualizing Organizational Support and Its Effects on Information Technology Usage: Evidence from the Healthcare Sector,” Journal of Computer Information Systems, Accepted - In Press.

  12. Karimi, J., Somers, T., and Bhattacherjee, A., "The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes," Journal of Management Information Systems, 2007, Accepted - In Press.

  13. Hikmet, N., Bhattacherjee, A., Menachemi, N., Kayhan, V., and Brooks, R. G., “The Role of Organizational Factors in the Adoption of Healthcare Information Technologies in Hospitals,” Health Care Management Science (10:4), December 2007, Accepted - In Press.

  14. Sanford, C. and Bhattacherjee, A., “IT Implementation in a Developing Country Municipality: A Socio-Cognitive Analysis,” Journal of Global Information Management (15:3), July-September 2007, 19-41.

  15. Karimi, J., Somers, T., and Bhattacherjee, A., “The Impact of the Scope of ERP Implementation on Business Process Outcomes: A Factors-Based Study,” Journal of Management Information Systems (24:1), Summer 2007, 103-137.

  16. Menachemi, N., Hikmet, N., Bhattacherjee, A., Chukmaitov, A., and Brooks, R. G., “The Effect of Payer Mix on the Adoption of Information Technologies by Hospitals,” Health Care Management Review (32:2), April-June 2007, 102-110.

  17. Bhattacherjee, A., Hikmet, N., Menachemi, N., Kayhan, V., and Brooks, R. G., “Performance Effects of Hospital Information Technology Adoption,” Information Systems Management (24:1), 2007, 7-16.

  18. Gill, G. and Bhattacherjee, A., “The Informing Sciences at Crossroads: The Role of the Client,” Informing Science Journal (10), 2007, 17-39.

  19. Bhattacherjee, A. and Sanford, C., “Influence Strategies for Information Technology Usage: An Elaboration-Likelihood Model,” MIS Quarterly (30:4), December 2006, 805-825 [Download paper].

  20. Bhattacherjee, A., “Individual Trust in Online Firms: The Relative and Temporal Effects of Antecedent Beliefs,” International Journal of E-Business Research (2:4), October-December 2006, 21-38.

  21. Hikmet, N. and Bhattacherjee, A., “Professional Certifications and Technology Use: Evidence from the Healthcare Sector,” International Journal of Healthcare Information Systems and Informatics (1:3), July-September 2006, 58-68.

  22. Sanford, C. and Bhattacherjee, A., “An Empirical Study of the Effect of Training Sequence on IT Task Performance,” International Journal of Information and Communication Technology Education (1:4), October-December 2005, 39-55.

  23. Bhattacherjee, A. and Premkumar, G. "Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test," MIS Quarterly (28:2), June 2004 pp. 229-254 [Download paper].

  24. Bhattacherjee, A. "Individual Trust in Online Firms: Scale Development and Initial Test," Journal of Management Information Systems (19:1), Summer 2002, pp. 211-241 (cited 182 times in Google Scholar).

  25. Bhattacherjee, A. "An Empirical Analysis of the Antecedents of Electronic Commerce Service Continuance," Decision Support Systems (32:2), December 2001, pp. 201-214 (cited 101 times in Google Scholar).

  26. Bhattacherjee, A. "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly (25:3), September 2001, pp. 351-370 (cited 201 times in Google Scholar) [Download paper].

  27. Cooper, R. B. and Bhattacherjee, A. "Preliminary Evidence for the Effects of Automatic Responses to Authority on Information Technology Diffusion," The DATA BASE for Advances in Information Systems (32:3), Summer 2001, pp. 36-50.

  28. Bhattacherjee, A.; Deshazer, K.; Gerlach, J.; and Rierdan, B. "A Hybrid Approach to OO Development: The SUMMITrak Project at TCI," Journal of Systems and Software (57), 2001, pp. 91-98.

  29. Bhattacherjee, A. "Understanding and Evaluating IS Research Relevance," Communications of AIS (6:6), March 2001, Available online from http://cais.aisnet.org.

  30. Karimi, J.; Bhattacherjee, A.; Gupta, Y. P.; and Somers, T. M. "The Effects of MIS Steering Committees to Information Technology Management Sophistication," Journal of Management Information Systems (17:2), Fall 2000, 207-230.

  31. Bhattacherjee, A. "Beginning SAP R/3 Implementation at Geneva Pharmaceuticals," Communications of the AIS (4:2), August 2000, Available online from http://cais.aisnet.org.

  32. Bhattacherjee, A. "Acceptance of E-Commerce Services: The Case of Electronic Brokerages," IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans (30:4), July 2000, pp. 411-420 (Cited 50 times on Google Scholar).

  33. Bhattacherjee, A. "Customer-Centric Reengineering at the Colorado Department of Revenue," Communications of AIS (3:16), June 2000, Available online from http://cais.aisnet.org.

  34. Parthasarathy, M. and Bhattacherjee, A. "Understanding Post-Adoption Behavior in the Context of Online Services," Information Systems Research (9:4), December 1998, pp. 362-379 (cited 88 times in Google Scholar) [Download paper].

  35. Bhattacherjee, A. "Intraorganizational Use of Information Technology: A Principal-Agent Model," Decision Sciences (29:1), Winter 1998, pp. 139-162.

  36. Bhattacherjee, A. "Management of Emerging Technologies: Experiences and Lessons Learned at U S WEST," Information & Management (33:5), May 1998, pp. 263-272.

  37. Bhattacherjee, A. and Gerlach, J. "Understanding and Managing OOT Adoption," IEEE Software (15:3), May/June 1998, pp. 91-96.

  38. Bhattacherjee, A. and Hirschheim, R. "Information Technology and Organizational Change: Lessons from Client-Server Technology Implementation," Journal of General Management (23:2), Winter 1997, pp. 31-46.

Refereed Conference Proceedings/Presentations:

  1. Grandon, G. and Bhattacherjee, A., “The Informing Sciences at a Crossroad: The Role of the Client,” Informing Science + IT Education (InSITE) Joint Conference, Ljubljana, Slovenia, June 22-25, 2007 (Received Best Paper Award).

  2. Bhattacherjee, A. and Hikmet, N., “Physicians’ Resistance toward Healthcare Information Technologies: A Dual Factor Model,” Proceedings of the Hawaii International Conference on System Systems (HICSS), Big Island, HI, January 2007.

  3. Menachemi, N., Bhattacherjee, A., and Hikmet, N., “The Effect of Payer Mix on the Adoption of Information Technologies by Hospitals,” Annual Meeting of the Southern Management Association, Clearwater Beach, FL, October 2006.

  4. Bhattacherjee, A. and Sanford, C., “When Attitudes Don’t Predict Behavior: A Study of Attitude Strength,” Proceedings of the Twelfth Americas Conference on Information Systems (AMCIS), Acapulco, Mexico, August 2006.

  5. Harris, M. and Bhattacherjee, A. "Predicting IT Adaptation versus Non-Adaptation: A Study of Competing Factors," Proceedings of the Tenth Americas Conference on Information Systems (AMCIS), , New York, New York, August 2004.

  6. Bhattacherjee, A. and Harris, M. "The Effects of IT Adaptation and its Antecedents on Individual IT Usage," Proceedings of the Twenty-fourth International Conference on Information Systems (ICIS), Seattle, Washington, December 2003.

  7. Chari, K. and Bhattacherjee, A. "Multi-Thread Automated Negotiations Using Learning Agents," Workshop in Information Technology & Systems (WITS), Barcelona, Spain, December 2002.

  8. Bhattacherjee, A. "Explaining the Effect of Incentives and Control Mechanisms on Information Technology Usage: A Theoretical Model and An Empirical Test." Proceedings of the Sixteenth International Conference on Information Systems, Cleveland, Ohio, 1996, pp. 307-325.

  9. Bhattacherjee, A. and Ramanujan, S. "Implementation of a New Paradigm of Organizational Computing: A Case Study." Proceedings of the Fifth International Conference of the Information Resources Management Association, San Antonio, Texas, 1994, pp. 305-316.

Book Chapters and Monographs:

  1. Sanford, C. and Bhattacherjee, A., “An Empirical Study of the Effects of Training Sequences on Database Training Tasks and User Outcomes,” in End User Computing: Concepts, Methodologies, Tools, and Applications, (ed.) Steve Clarke, Information Science Reference, Hershey, PA, 2008, 2124-2139.

  2. Hikmet, N. and Bhattacherjee, A., “The Impact of Professional Certifications on Healthcare Information Technology Use,” in Healthcare Information Systems and Informatics: Research and Practices, Advanced Series in Health Information Systems & Informatics, Vol. 1, (ed.) Joseph Tan, IGI Global, Hershey, PA, 2007, 111-132.

  3. Bhattacherjee, A., “The Formation of Online Trust: Relative and Temporal Effects of Antecedent Beliefs,” in E-Business Models, Services, and Communications: Advances in E-Business Research Series, Volume 2, (eds.) In Lee, Idea Publishing Group, Hershey, PA, 2007.

  4. Bhattacherjee, A. and Sanford, C., “Training Sequences and Their Effects on Task Performance and User Outcomes,” in Integrating Information & Communication Technologies into the Classroom, Vol. 1, (ed.) Lawrence Tomei, Idea Publishing Group, Hershey, PA, 2007, 111-132.

  5. Bhattacherjee, A. "US WEST Global Village", in Intranets: The Next IS Solution, Tim Goles and Rudy Hirschheim (eds.), Information Systems Research Center, University of Houston, Houston, TX, 1997, pp. 196-217.

Instructional Cases:

  1. SAP R/3 Implementation at Geneva Pharmaceuticals: Case study of ERP implementation at Geneva Pharmaceuticals, the U.S. based generic drugs division of Swiss pharmaceuticals company Novartis AG.

  2. Business Process Reengineering at the Colorado Department of Revenue: Case study of a customer-centric approach to BPR that was successfully implemented in three state projects: licensing of gaming employees, ports-of-entry processing of interstate trucks, and state income tax processing.

  3. US West Global Village: Case study of intranet implementation at a multinational telecommunication company, including discussion of problems faced and how these problems were solved.

Invited Talks/Panels:

  1. Panel Discussant, “IT Adoption/Usage Research: Challenging our Presuppositions,” SIGADIT/DIGIT (Diffusion Interest Group in Information Technology) Annual Meeting, Las Vegas, NV, December 10, 2005.

  2. Panel Chair, “Integrating Multi-Level Perspectives on IT Adoption,” SIGADIT/DIGIT (Diffusion Interest Group in Information Technology) Annual Meeting, Washington, DC, December 12, 2004.

  3. Panel Discussant, “The Temporal Nature of IS Adoption and Use: Implications for Research,” DIGIT (Diffusion Interest Group in Information Technology) Annual Meeting, New Orleans, LA, December 16, 2001.

  4. Invited Presentation, “Publishing Strategies in IS Research,” Indian Institute of Management, Calcutta, India, June 21, 2006.

  5. Invited Presentation, “Persuasion Strategies for IT Usage: An Elaboration Likelihood Model,” Temple University, MIS Seminar Series, Philadelphia, PA, November 5, 2004.

  6. Invited Presentation, “Fatal Flaws in IS Research and How to Avoid Them,” KPMG Ph.D. Project (Information Systems Doctoral Student Association), Tampa, FL, August 2, 2003.

  7. Invited Presentation, “Understanding Changes in Individual Attitudes and Beliefs toward IT Use,” Texas Tech University, ISQS Research Colloquium, Lubbock, TX, February 22, 2002.

Editorial Boards:
  1. MIS Quarterly, Jan 2004 - Dec 2008.
  2. International Conference on Information Systems (ICIS), 1998 (Helsinki), 2004 (Washington DC), 2005 (Las Vegas).
Review Boards:
  1. MIS Quarterly
  2. Information Systems Research
  3. Management Science
  4. Organization Science
  5. Journal of MIS
  6. International Conference on Information Systems (ICIS)
  7. Americas Conference on Information Systems (AMCIS)

To request copies of any of my other papers, please e-mail me at abhatt @ coba.usf.edu.
Copyright © 2002 Anol Bhattacherjee. All Rights Reserved.